This Privacy Policy explains how Heritage Coatings & Storage LLC, doing business as Heritage Coatings & Storage ("Company," "we," "us," or "our"), collects, uses, discloses, and protects information when you visit heritagecoatingsandstorage.com or otherwise interact with us through this website, our advertisements, phone calls, text messages, emails, forms, or other services.
This website is operated for Heritage Coatings & Storage, a local provider of concrete floor coatings, polyurea/polyaspartic coatings, and garage storage solutions in Southwest Florida.
For questions about this Privacy Policy, contact us at:
1. Information We Collect
Information You Provide to Us
When you complete a quote request form, contact form, or other interaction, we may collect:
- Name
- Email address
- Phone number
- Property address or project location
- City, state, and ZIP code
- Project details, such as service requested, square footage, preferred timing, photos, or notes
- Communication preferences
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect:
- IP address and approximate location based on IP address
- Browser type, device type, and operating system
- Pages viewed, referring website or advertisement, date and time of visit
- Form interactions and call source attribution
- Cookie, pixel, and similar tracking information
Phone and Call Tracking Information
If you call us through a number listed on this website or in our advertisements, we may collect your phone number, call date and time, call duration, and the advertisement or page that led to the call. Calls may be recorded where permitted by applicable law.
SMS and Text Message Information
If you provide your mobile number or consent to receive text messages, we may use it to send project-related or marketing texts. You may opt out at any time by replying STOP. Message and data rates may apply.
2. How We Use Information
We may use the information we collect to:
- Respond to quote requests and contact forms
- Schedule consultations, estimates, or appointments
- Provide information about our products and services
- Contact you by phone, email, or text about your project
- Send follow-up communications
- Measure advertising performance and form conversions
- Improve our website, advertising, and services
- Prevent fraud, spam, and misuse
- Maintain business records and comply with legal obligations
3. How We Share Information
Service Providers
We may share information with vendors and service providers that help us operate our business, including website hosting providers, form and CRM providers, email and SMS providers, call tracking providers, analytics providers, advertising platforms, and professional advisors.
Advertising and Analytics Partners
We use services such as Google Analytics, Google Ads, Meta/Facebook Pixel, Microsoft Clarity, and other advertising or analytics tools to understand website activity, measure conversions, and improve advertising. Microsoft Clarity records session activity, including mouse movements, clicks, and scrolls, to help us understand how visitors use our website. These providers may use cookies, pixels, and similar technologies to collect information about your activity on this and other websites.
Legal, Safety, and Business Transfers
We may disclose information when required by law, to protect our rights or the safety of others, or in connection with a business transaction such as a merger or sale of assets.
SMS and Mobile Phone Numbers
Mobile phone numbers collected through this website will not be shared with third parties or affiliates for marketing or promotional purposes.
4. Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to operate the website, analyze traffic, measure advertising campaigns, and attribute leads to advertising sources. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
5. How Long We Keep Information
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to respond to inquiries, provide services, maintain business records, comply with legal obligations, and enforce agreements.
6. How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect information. No system or transmission method is completely secure, and we cannot guarantee absolute security.
7. Your Choices
Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to opt out of certain marketing communications. To make a request, contact us at the information listed above.
8. State Privacy Rights
Certain states provide residents with specific privacy rights, including rights to know, access, correct, delete, or opt out of certain processing of personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA).
9. Children's Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.
10. Third-Party Websites
Our website may link to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.
12. Contact Us
For questions or requests about this Privacy Policy, contact: